Request account deletion

Verified requests

Use Account → Request account deletion while signed in, or verify your registered email with a Supabase email code at /legal/account-deletion. The service obtains your UUID and registered email from the verified session. These details, your plan, subscription status, time, request source and request ID are sent to support@wrapyield.com for manual handling. Do not send passwords or verification codes to support.

Permanent deletion and registration again

Deleting the authentication account also deletes cloud projects, cloud remnants, entitlements and Pro grants (projects, remnants, entitlements, pro_grants). Completed cloud deletion cannot be restored. Signing up with the same email creates a new UUID and Free account without old cloud projects, remnants or Pro access. We do not move or relink data from an old UUID to a new one.

Device-only drafts, projects and remnants, and exported or shared PNG/PDF files, are not remotely erased. Account-scoped device data is not transferred to a new UUID. Save needed exports first and manage device and shared copies yourself.

Pro subscriptions and refunds

Deleting an account ends its Pro subscriptions and access. Support identifies all subscriptions and confirms that Square/Stripe recurring billing has stopped before deleting the Auth UUID. A deletion request alone does not instantly stop billing. No prorated refund is provided for remaining time, except where applicable law or payment-provider rules require a refund. Ordinary Pro cancellation without account deletion retains the existing cancellation terms.

Cancelling a deletion request

Unprocessed requests can be cancelled from the signed-in account or verified request page. Support also reviews cancellation requests received before processing completes and confirms the outcome. After Auth and associated cloud data are deleted, cancellation and restoration are impossible. There is no fixed recovery or grace period. Signing out, uninstalling, deleting local projects or cancelling Pro is not account deletion.

Separate retention and contact

Square/Stripe transaction and subscription records, webhook records, support correspondence, operational logs and backups are not all erased by Auth deletion. Necessary records may be retained for accounting and legal compliance, fraud prevention, dispute handling, mail delivery and incident investigation, or backup rotation. A minimal record of a deleted subscription's former owner may be retained to prevent reassignment of old access. These records are restricted to necessary purposes and are not used to restore deleted accounts.

Retention depends on applicable obligations and providers' actual settings. We explain the records, purposes and confirmed periods when handling requests; we do not promise an unverified uniform period. Contact support@wrapyield.com for deletion, cancellation and retention enquiries.